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Terms & Conditions

1. TERMS

By accessing the web site at http://www.roderickallan.com, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

2. USE LICENSE

Permission is granted to temporarily download one copy of the materials (information or software) on Roderick Allan's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Roderick Allan's web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Roderick Allan at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. DISCLAIMER

The materials on Roderick Allan's web site are provided "as is". Roderick Allan makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Roderick Allan does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. LIMITATIONS

In no event shall Roderick Allan or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Roderick Allan's Internet site, even if Roderick Allan or a Roderick Allan authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. REVISIONS AND ERRATA

The materials appearing on Roderick Allan's web site could include technical, typographical, or photographic errors. Roderick Allan does not warrant that any of the materials on its web site are accurate, complete, or current. Roderick Allan may make changes to the materials contained on its web site at any time without notice. Roderick Allan does not, however, make any commitment to update the materials.

6. LINKS

Roderick Allan has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Roderick Allan of the site. Use of any such linked web site is at the user's own risk.

7. SITE TERMS OF USE MODIFICATIONS

Roderick Allan may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. GOVERNING LAW

Any claim relating to Roderick Allan's web site shall be governed by the laws of Canada without regard to its conflict of law provisions.

9. PAYMENT TERMS

Pre-payment is required for all orders, and we accept all major credit cards.

10. CANCELLATIONS

We accept order cancellations that are made before an order ships.

11. SHIPPING – LOGISTICS

We’ll handle all logistics for delivery for all orders unless you prefer to handle those details independently. Unlike the protection arranged logistics, when Dealers handle their own we won’t negotiate freight or be responsible for associated costs or damages.

Every order leaves our warehouse guaranteed to be in good condition. We check it, check it a second time, and have made packing for shipment its own art form. After leaving our facility, claims for any damages that may have occurred during shipping should be filed with the carrier.

Unless a specific freight carrier is noted on the purchase order, we’ll choose the carrier at our discretion. We strongly advise that all shortages and or damages be noted on the Bill of Lading at the time of delivery. If not noted, you’ll be responsible for repairs and/or replacements.

12. RETURNS, CLAIMS and EXCHANGES

No one in the industry works harder to ensure your order ships and arrives in good condition – you’ll it see it in packing materials exceeding the industry standard. All products are shipped in 275 PSI cartons – even our sofas – and we only work with approved carriers that handle our furniture to our exact demands. Still, things can happen and here’s what we suggest.

Inspect all merchandise at the time of arrival, note all damages including what might be concealed damages, and do it before signing the delivery receipt. If merchandise arrives damaged, contact us and provide pictures and details in writing. Damages that are not reported may limit our ability to assist you with later claims and we want to help you avoid that.

Defective merchandise must be returned in the original packing material. Damages that occur at the end user's location require the end-user to assume responsibility to keep all of the packaging materials, provide necessary claim forms, and prepare the merchandise for pick-up. We’ll happily replace defective merchandise but, sorry, we cannot accept buyer’s remorse returns.

13. WARRANTY

With proper care, your new furniture will be enjoyed for years. When used for normal residential purposes, we warrant everything we build to be free from defects in materials and workmanship for one year from the date of delivery to the consumer. We are not responsible for any incidental or consequential damage.

Right to Repair: If damage or defect is deemed repairable, the dealer is[A1] responsible to make every reasonable effort to repair the item before a replacement or credit is issued. For repairs covered under our warranty, we will pay up to thirty percent of the item’s original cost. Only when an item is deemed to not be repairable is a credit or a replacement issued.

Parts: We stock a large variety and when damage is limited to a small area, to resolve the issue and make a customer happy, at our discretion we’ll send the customer a replacement part.

Replacements: If a replacement is deemed necessary, we will provide it at no cost. While not responsible for related freight cost, we will handle all of the shipping logistics in accordance with our policy.